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100% Satisfaction Guarantee

At we want you to be completely satisfied with the products that you purchase from us. We strive to ensure that our products and services lead our industry and offer the best value available.

If you are not satisfied with a product you have purchased from us, please contact us immediately and we will resolve the problem.

24 Month Guarantee on all Cartridges

All of our printer cartridges are manufactured to the highest quality standards which is why we are confident enough to back this up with a 2 year warranty. 

No Quibble Guarantee

We offer a 100% no quibble guarantee, which means if for any reason you are unhappy with your purchase we will offer a refund up to 30 days from ordering

Buy Back Guarantee

If your printer fails and you no longer need cartridges you have purchased from Ink Factory in the last twelve months, we guarantee that we will buy them back from you as long as they are unused and unopened.

In some cases we will buy the cartridges back even if you have opened the outer packaging – please contact us to enquire terms and conditions apply

Lowest Price Guarantee

We check our prices every day and strive to have the lowest prices available.

In the unlikely event that you find the same deal cheaper at another on-line retailer within seven days of your purchase we will refund the difference.

To make a request under this guarantee, please contact us supplying a link to the item in question along with your order number.

Items must be identical, in stock and available on the same terms as Ink Factory. The retailer must be a UK VAT registered business, verifiable at that website